After Sales

For some common questions, we have made the following answers. Please pay attention to check. If you don't understand, please contact us

How much spare parts would you provide?
1% main parts.
Why does the hand dryer don’t work?
PCB, motor, sensor is the main problems, pls take a video to Susan to check the problems.
Why does the soap dispenser not work?
It is the problem of pump.
How to adjust the sensor distance?
You should adjust the PCB, Pls contact Susan to send you a video .
Can we repair the products by ourselves?
Yes, you can.tell me the problem,our engineer will take a video to help you to solve the problem.
Can you send us some free box ?
1% provided as usual.
Can you send me your spare parts list and price?
Yes ,we can.
How to send us spare parts if products have problem?
We will send you the spare parts by express.Under 1 year,we will charge of the spare parts,over one year,customer will charge for it.
Why does hand dryer work automatically?
There must be a light reflex or sensor problem.
I can’t find the screws in the accessories bag, Can you send one pcs for me?
Of course,maybe you lost it or our worker forget to put in the bag.
Why does the soap dispenser have water in the cup?
Our worker tested each piece soap dispenser by water when assemble.
Why the small hand dryer is noisy?
The motor or PCB didn’t fix well.

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